jlace Privacy Policy – How We Handle Your Personal Data

When you register and use jlace, we collect the personal information necessary to operate your account and process your transactions securely. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your chosen local paymentmethod in the Philippines. We also collect technical data such as your IP address, device type, browser information, and session activity logs — this helps us maintain platform security and improve your experience on mobile and desktop. During identity verification, we may request a copy of a government-issued ID or proof of billing address to comply with applicable regulations. If you contact our support team, we retain records of that correspondence to ensure consistent and accurate assistance. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account operation and regulatory compliance.

The personal data we collect is used exclusively to operate and improve the jlace platform for Filipino players. Your account details allow us to verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the sports betting, casino, and slot game services you have registered for. We use technical and session data to detect suspicious activity, prevent fraud, and ensure that our platform remains fair and secure for all registered players. Where required by applicable law or regulatory authority, we may use your information to fulfil compliance obligations such as anti-money laundering checks or age verification. We may also use your contact details to send you important account notifications — such as transaction confirmations, security alerts, or updates to this Privacy Policy — but we will not send you unsolicited promotional messages without your explicit consent. Your data is never sold to third parties, and it is never used for purposes beyond those described in this policy.

jlace does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions or identity verification partners — but only to the extent necessary and under strict confidentiality agreements. In cases where we are legally required to disclose information to a government authority, regulatory body, or law enforcement agency in the Philippines, we will comply with that obligation while taking reasonable steps to notify you where permitted by law. We do not share your data with other online gaming platforms, advertising networks, or data brokers. Any third-party service provider that handles your data on our behalf is contractually bound to process it only for the specific purpose for which it was shared and to maintain appropriate security standards at all times.

We apply industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse — including encryption of data in transit and at rest, access controls restricted to authorised personnel, and regular security reviews of our systems. Your account is protected by password authentication, and we strongly encourage all Filipino players to use a unique, strong password and to avoid sharing their login credentials with anyone. In the event of a data breach that poses a risk to your rights, we will notify affected players promptly and take immediate steps to contain and remediate the incident. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal and regulatory obligations. Once the retention period has elapsed and there is no legal basis for continued storage, your data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

As a registered player on jlace, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no longer a legal basis for retaining it. You may also withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected] — your withdrawal of consent will not affect the lawfulness of any processing carried out before that point. If you believe your data has been handled in a manner inconsistent with this Privacy Policy, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of your rights, simply send a written request to [email protected] with your registered account details and a clear description of your request, and our team will respond within a reasonable timeframe. We are committed to handling all data rights requests with transparency, care, and respect for the privacy of every Filipino player who trusts jlace with their personal information.